Delivery and Returns

Should you change your mind once you receive your item(s), please contact us within 14 days to request a return. In this case, the cost of the order will be refunded minus any shipping charges incurred.

All returned products must be sent back in their original packaging, unused and unfitted.

If your order arrives damaged or faulty, please contact us by email on sales@finessedesign.com within 14 days. We will exchange your goods at no charge or refund you in full – including delivery charges.

If the goods become faulty after use, please send an email to sales@finessedesign.com with a short description of the problem and we will respond with the next steps.

We cannot accept returns for made to order products.

If you wish to return a product to us please contact us on sales@finessedesign.com or 01207 500050 with 14 days from receipt of your order, stating your original order number and reason for the return.

The cost of the return shall be covered by the customer unless the reason for return is at the fault of Finesse Design (e.g. faulty or damaged).
All items should be returned to the following address:

DJH Group, Project House, Villa Real, Consett, Co. Durham DH8 6BP

Please note, all returned items are inspected for quality assurance. If for whatever reason, your return fails this inspection, we may be unable to refund you.

Once returned, your return will be processed and you will be refunded within 28 working days. Refunds will be credited directly to the debit or credit card you used to place the order.