skip to main content

Returns, Refunds and Cancellations

Returns

Arrived Damaged or Faulty - If your goods arrived damaged or are faulty your first action is to inform us by email to info@finessedesign.com within 7 days and preferably within 48 hours. Our Returns Department will then arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods.

Faulty Goods - If your purchase was originally fine but has become faulty quite soon afterwards, please email us in the first instance to info@finessedesign.com with a short description of the problem and we will email you back.

Non-Faulty Goods - Non-faulty goods must be returned within 7 days after receiving the product. Provided the goods are received in brand new condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods, which you will receive within 30 days. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

Refunds

Faulty Goods - All verified faulty goods will be fully refunded and we will pay the return postage. You will receive your refund within 30 days.

Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order the cost of the goods will be refunded. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

Cancellations

You are able to cancel your order within 7 working days. The 7 days will start the day after you receive the goods. The return postage will not be refunded unless the reason for the return is due to a mistake by ourselves.

Provided the goods are received in brand new condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods, which you will receive within 30 days of cancellation.

If you would like more information regarding returns, refunds and cancellations, please don't hesitate to contact us.

Request Brochure

We can send you a copy of our latest brochure to your home or you can browse our interactive brochure online.

Request a Brochure

Promotional Products

Browse our promotional products such as our catalogues, displays and loose samples.

Promotional Products

See the promotional products.

Your Installations

Send us your installations shots and we'll feature you in our gallery.

Installations

See the gallery.

Receive our Newsletter

Sign up for our newsletter and you'll be first to hear about new products.